Privacy policy
Last updated: May 29, 2026
At Seravia, we take the privacy of our customers and website visitors seriously. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, place an order, contact us or use any of our services.
By using our online store, you agree to the collection and use of your personal information as described in this Privacy Policy.
This Privacy Policy is intended for customers and visitors located in the United States, the United Kingdom and Australia, without limiting any mandatory privacy or consumer rights that may apply under local law.
1. Who We Are
The controller or business responsible for handling your personal information is:
Brand name: Seravia
Contact email: seraviaoficial@hotmail.com
For privacy-related questions, requests or concerns, you can contact us at:
Seravia processes personal information in order to manage orders, customer support, payments, shipping, communications, website operation, marketing where permitted and fraud prevention.
2. Personal Information We Collect
We may collect the following types of personal information when you interact with our store:
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Full name.
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Billing address.
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Shipping address.
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Email address.
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Phone number.
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Order information.
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Products purchased, viewed or added to cart.
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Purchase history, returns or customer service history.
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Messages or enquiries you send to us by email, forms or other contact channels.
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IP address.
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Device, browser and website activity information.
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Information necessary to process payments, orders and deliveries.
Seravia does not directly store your full payment card details. Payments are processed through secure payment providers and platforms integrated with Shopify.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
Order Management
We use your information to process purchases, confirm orders, prepare shipments, manage deliveries, resolve incidents, handle returns and respond to enquiries related to your purchase.
Customer Support
We use your information to respond to messages, requests, complaints, product questions, shipping enquiries or any other communication you send to us.
Payments and Billing
We process the information necessary to manage payment, confirm transactions, issue purchase confirmations and comply with tax, accounting or legal obligations where applicable.
Shipping and Logistics
We may share the necessary information with shipping companies, logistics providers or order management platforms in order to deliver your product to the address provided.
Marketing and Promotional Communications
Where permitted by law and where you have provided consent if required, we may send you promotional communications, offers, discounts, product updates or information related to Seravia.
You can unsubscribe from promotional communications at any time by using the unsubscribe link included in our emails or by contacting us at:
Security and Fraud Prevention
We may use certain information to detect suspicious activity, prevent fraud, protect the security of our store and ensure proper use of our services.
Website Improvement and User Experience
We may analyse website usage to improve design, functionality, navigation, products, campaigns and the overall shopping experience.
4. Legal Basis for Processing Personal Information
Depending on your location and the applicable law, we may process your personal information based on one or more of the following legal bases:
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Performance of a contract: to process your order, manage payment, prepare the shipment, deliver the product and handle order-related issues.
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Legal obligations: to comply with tax, accounting, consumer protection or other legal requirements.
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Consent: to send marketing communications, newsletters or promotional messages where consent is required.
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Legitimate interests: to improve our services, prevent fraud, protect our store, resolve incidents and respond to customer enquiries.
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Business purposes: to operate our online store, manage customer relationships and provide our services.
5. Who We Share Personal Information With
We may share your personal information with third parties when necessary to provide our services, operate our store, fulfil your order, comply with legal obligations or protect our business.
These third parties may include:
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Shopify, as the ecommerce platform used to operate our online store.
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Payment processors and payment gateways.
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Shipping and logistics companies.
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Email marketing providers, where you have accepted marketing communications or where permitted by law.
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Website analytics tools.
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Technical service providers, hosting providers, maintenance providers and security providers.
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Tax, accounting or legal advisors, where necessary.
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Public authorities, regulators, courts or law enforcement bodies where required by law.
We only share the personal information necessary for each purpose.
6. Shopify and Technology Providers
Our online store is powered by Shopify, which allows us to sell products, manage orders, process payments and operate our website.
Shopify and related technology providers may process personal information necessary to provide ecommerce services, improve platform functionality, protect transactions and support the operation of the store.
Your use of our website may involve the processing of certain personal information by Shopify and other third-party technology providers connected to our store.
7. International Data Transfers
Some of our service providers, including Shopify, payment processors, analytics tools, logistics partners or email marketing services, may process personal information in countries other than the country where you live.
Where required by applicable law, appropriate safeguards may be used for international data transfers, such as contractual protections, adequacy mechanisms or other legally recognised transfer safeguards.
8. How Long We Keep Personal Information
We keep personal information only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
In general:
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Order-related information is kept for as long as necessary to manage purchases, shipping, returns, warranties, complaints or customer service issues.
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Tax and accounting information is kept for the periods required by applicable law.
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Marketing information is kept until you unsubscribe, withdraw your consent or object to receiving promotional communications.
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Customer service communications are kept for as long as necessary to handle the request and protect against potential legal claims.
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Technical and browsing information is kept according to our Cookie Policy and the settings of the tools used on our website.
9. Your Privacy Rights
Depending on your location and the applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal information.
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Object to certain types of processing.
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Request restriction of processing in certain circumstances.
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Request portability of your personal information where applicable.
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Withdraw consent for marketing communications.
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Opt out of certain forms of tracking or targeted advertising where applicable.
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Lodge a complaint with a relevant privacy or data protection authority.
To exercise your rights, please contact us at:
In some cases, we may ask you to provide additional information to verify your identity before processing your request.
10. Marketing Communications
We only send promotional communications where we have a valid legal basis to do so, such as your consent or another basis permitted by applicable law.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:
Even if you unsubscribe from promotional communications, we may still send you non-promotional messages related to orders, payments, shipping, returns, incidents or important information about your purchase.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve navigation, analyse website usage, remember preferences, personalise content and, where applicable, display personalised advertising.
Cookies may collect information such as your IP address, browser type, device information, pages visited, products viewed, items added to cart and interactions with our website.
More information about the cookies and technologies used on our website may be provided in our Cookie Policy or cookie settings banner, where available.
You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
12. Children’s Privacy
Our store is not directed to children.
We do not knowingly collect personal information from children. If a parent or legal guardian believes that a child has provided us with personal information without appropriate consent, they may contact us at:
If we become aware that we have collected personal information from a child without appropriate consent where required, we will take reasonable steps to delete that information.
13. Security of Personal Information
We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
We recommend that you do not send highly sensitive or confidential information through unsecured channels.
14. Third-Party Links
Our website may include links to third-party websites, platforms or services.
Seravia is not responsible for the privacy policies, content, security or practices of third-party websites or services.
We recommend reviewing the privacy policies of any external website before providing personal information.
15. Automated Decision-Making
We do not use automated decision-making that produces legal effects or similarly significant effects on users.
We may use automated tools to help prevent fraud, analyse website activity, improve the shopping experience or personalise certain content, always within the limits permitted by applicable law.
16. Data Accuracy
We ask that you provide accurate and up-to-date information when placing an order or contacting us.
If your information changes, please contact us so that we can update it where necessary.
17. Privacy Rights for United States Customers
Privacy rights in the United States may vary depending on your state of residence.
Depending on applicable state law, you may have rights to access, correct, delete or obtain a copy of certain personal information, as well as rights related to targeted advertising or the sharing of personal information.
To submit a privacy request, please contact us at:
We will review your request and respond in accordance with applicable law.
18. Privacy Rights for United Kingdom Customers
If you are located in the United Kingdom, you may have rights under UK data protection law, including the right to be informed, access your personal data, request correction, request deletion, restrict processing, object to processing, request data portability and withdraw consent where processing is based on consent.
You may also have the right to lodge a complaint with the UK Information Commissioner’s Office.
We encourage you to contact us first at:
so that we can try to resolve your concern.
19. Privacy Rights for Australian Customers
If you are located in Australia, you may have rights under the Australian Privacy Act and the Australian Privacy Principles, where applicable.
These may include the right to request access to personal information we hold about you and to request correction of inaccurate, outdated or incomplete information.
If you have a privacy concern, please contact us at:
We will review your request and respond in accordance with applicable law.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, operational or business changes.
The current version will always be the one published on this page, with the latest update date shown at the top.
We recommend reviewing this Privacy Policy periodically.
21. Contact
For any questions about this Privacy Policy, the processing of your personal information or the exercise of your privacy rights, you can contact us at:
Email: seraviaoficial@hotmail.com
We aim to respond within 24 to 48 business hours.