Legal notice
Last updated: May 29, 2026
Welcome to Seravia.
This Legal Notice provides general information about the operator of this website, the purpose of the online store, the conditions for using the website and the legal information related to purchases, shipping, returns, privacy and intellectual property.
This website is intended for customers located in the United States, the United Kingdom and Australia.
1. Store Information
This website is operated under the brand name:
Brand name: Seravia
Website: [Insert final Seravia website URL]
Contact email: seraviaoficial@hotmail.com
Legal business name: [Insert legal business name, if applicable]
Business address: [Insert business address, if applicable]
For any questions related to orders, products, shipping, returns or customer support, you can contact us at:
We aim to respond within 24 to 48 business hours.
2. Purpose of the Website
The purpose of this website is to provide information and online sales of products marketed under the Seravia brand, as well as to give users access to information about orders, shipping, returns, refunds, customer support and purchase conditions.
By accessing or using this website, the user agrees to this Legal Notice and to the other policies published on the website, including our Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy.
3. Use of the Website
The user agrees to use this website in a lawful, appropriate and respectful manner.
You must not use this website in any way that may damage, disable, overload, impair or interfere with the normal operation of the website, its content or the online store.
It is prohibited to use this website for:
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Illegal, fraudulent or misleading activities.
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Providing false, incomplete or unauthorised third-party information.
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Damaging, disrupting or interfering with the website.
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Copying, reproducing or using Seravia content without authorisation.
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Attempting unauthorised access to systems, accounts or data.
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Uploading or transmitting viruses, malware or harmful code.
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Any activity that may infringe the rights or interests of Seravia, other users or third parties.
Seravia reserves the right to restrict, suspend or block access to the website if misuse, fraud or breach of our policies is detected.
4. Product Information
At Seravia, we aim to ensure that all product information displayed on our website is clear, accurate and up to date.
However, product images, colours, sizes, finishes or visual details may vary slightly depending on device settings, screen calibration, lighting, photography or minor product variations.
The information displayed on the website is provided for general product guidance and should not be understood as medical, health or therapeutic advice.
Our products are intended for personal body-care and wellness use. They are not intended to diagnose, treat, cure or prevent any medical condition.
If you have a medical condition, skin sensitivity, injury, pregnancy-related concern or any health-related doubt, you should consult a qualified healthcare professional before using the product.
Prices, promotions and product availability may be modified at any time, without affecting the conditions applicable to orders already confirmed by the customer, except in cases of obvious error, technical issue or circumstances beyond our reasonable control.
5. Purchase Process
To place an order on the Seravia website, the user must follow the checkout process shown on the website and provide the necessary information to process the order, payment and delivery.
Before confirming the purchase, the customer should review all details entered, including:
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Full name.
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Shipping address.
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Billing details, where applicable.
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Email address.
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Phone number.
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Product selected.
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Quantity.
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Country, city, state, region or territory.
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ZIP code or postal code.
Once the order is completed, the customer will receive an order confirmation at the email address provided during checkout.
The order confirmation does not necessarily mean that the order has already been shipped. Orders are processed and shipped according to our Shipping Policy.
6. Shipping, Delivery and Tracking
Orders are shipped according to our Shipping Policy.
We currently ship to:
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United States.
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United Kingdom.
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Australia.
Our estimated delivery times are:
| Shipping Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| United Kingdom | 3–8 business days |
| Australia | 7–12 business days |
These delivery times are estimates and may vary due to logistics availability, carrier delays, customs checks, local public holidays, order volume, weather conditions or other circumstances outside our control.
All orders include tracking information whenever available. Once your order has been shipped, you will receive tracking details by email.
More information is available in our Shipping Policy.
7. Returns, Refunds and Consumer Rights
Returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before placing an order to understand the applicable conditions, timeframes and return procedure.
Nothing in this Legal Notice limits any mandatory consumer rights that may apply in the customer’s country, state or territory.
For customers in the United Kingdom, statutory cancellation rights may apply to online purchases unless an exception applies.
For customers in Australia, products may come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
For customers in the United States, applicable consumer protection rules may vary depending on federal and state law.
8. Customs, Duties and Import Charges
Depending on the destination country, orders may be subject to customs checks, import duties, taxes or additional charges.
Any applicable customs duties, import taxes or local charges are the responsibility of the customer unless clearly stated otherwise at checkout.
Seravia is not responsible for delays caused by customs procedures or import checks in the destination country.
9. Intellectual Property
All content displayed on this website, including text, product descriptions, images, photographs, videos, designs, logos, graphics, icons, layout, visual structure, brand elements and trade names, belongs to Seravia or is used with the corresponding authorisation or licence.
You may not copy, reproduce, distribute, modify, sell, exploit, publish or use any website content without prior written authorisation from Seravia.
Unauthorised use of our content, brand assets or intellectual property may result in appropriate legal action.
10. User Reviews, Comments and Content
If users submit reviews, comments, ratings, images or other content related to our products or services, they confirm that such content is truthful, lawful and does not infringe the rights of third parties.
Seravia may use customer reviews or comments for informational, commercial or promotional purposes, where permitted by applicable law.
We reserve the right not to publish, or to edit or remove, any content that we consider offensive, false, abusive, defamatory, discriminatory, fraudulent, misleading or unlawful.
11. Website Availability and Technical Issues
Seravia aims to keep the website available and functioning correctly.
However, we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.
Seravia is not responsible for damages or losses resulting from:
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Misuse of the website by the user.
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Temporary interruptions of the service.
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Technical errors outside our reasonable control.
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Connection problems.
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Third-party service failures.
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Security incidents caused by factors outside our reasonable control.
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Incorrect information provided by the customer.
We take reasonable measures to maintain the security and proper functioning of the website, but no online system can be guaranteed to be completely secure.
12. External Links
This website may include links to third-party websites, platforms, tools or services.
Seravia does not control and is not responsible for the content, policies, security, operation or privacy practices of third-party websites or services.
Accessing third-party links is the user’s responsibility.
We recommend reviewing the terms and privacy policies of any external website before using it or providing personal information.
13. Privacy and Personal Information
The processing of personal information is governed by our Privacy Policy.
Users can consult our Privacy Policy to learn more about what personal information we collect, how we use it, how long we keep it, who we share it with and what rights may apply depending on the user’s location.
For privacy-related questions, you can contact us at:
14. Marketing Communications
If the user voluntarily subscribes to marketing communications, they may receive information about Seravia products, promotions, discounts, news or related content.
The user may unsubscribe from marketing communications at any time by following the instructions included in each email or by contacting us at:
Even if the user unsubscribes from promotional emails, Seravia may still send non-promotional communications related to orders, payments, shipping, returns, incidents or important purchase information.
15. Changes to This Legal Notice
Seravia may update or modify this Legal Notice from time to time to reflect legal, technical, operational or business changes.
The current version will always be the one published on this page, with the latest update date shown at the top.
We recommend reviewing this page periodically.
16. Governing Law and Consumer Protection
This Legal Notice will be interpreted according to the laws applicable to the business operating Seravia, without prejudice to any mandatory consumer rights that may apply in the customer’s country, state or territory.
Nothing in this Legal Notice excludes, restricts or modifies rights that cannot legally be excluded under applicable consumer protection laws in the United States, the United Kingdom or Australia.
In case of any issue, the customer should contact us first so we can try to resolve the matter in good faith.
17. Contact
For any question about this Legal Notice, the website, an order, shipping, returns or customer support, you can contact us at:
We aim to respond within 24 to 48 business hours.