Contact information
Last updated: September 2026
We're here to help. Whether you have a question about your order, want to know more about our insoles, or need to report an issue — just reach out and we'll get back to you as soon as possible.
How to Contact Us
Email: plarex.service@hotmail.com
This is our main customer support channel. We check emails every business day.
Support Hours
Monday to Friday, 9:00 AM – 6:00 PM (CET).
Messages received on weekends or public holidays will be answered the next business day.
Response Time
We respond within 24–48 business hours. If your inquiry is urgent, please indicate it in the subject line.
What Can You Contact Us About?
- Order status or tracking number
- Product questions before purchasing
- Return or exchange requests
- Product received in poor condition
- Any other question or issue
Information That Helps Us Respond Faster
When reaching out, please include:
- Your full name
- Order number (found in your confirmation email)
- Email address used to place the order
- Brief description of your inquiry
PLAREX
plarex.store | plarex.service@hotmail.com