Contact
Do you have a question about your order or need help before making a purchase?
At Seravia, we want your shopping experience to be clear, comfortable and secure from the very beginning. You can contact us if you need information about our products, shipping, returns, refunds or any issue related to your purchase.
Contact Email
You can contact us at:
Our usual customer support hours are:
Monday to Friday, 9:00 AM to 6:00 PM
We aim to respond to all messages within 24 to 48 business hours.
How Can We Help You?
You can contact us to:
- Check the status of your order.
- Ask questions about Seravia products.
- Request information about shipping times or delivery.
- Manage a return, refund or delivery issue.
- Ask any question related to your purchase.
Information Needed to Help You Faster
If your message is related to an order, please include:
- Order number.
- Full name.
- Email address used for the purchase.
- Reason for contacting us.
This will help us locate your order and respond more quickly.
Shipping Destinations
We currently ship to:
- United States.
- United Kingdom.
- Australia.
Our estimated delivery times are:
| Shipping Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| United Kingdom | 3–8 business days |
| Australia | 7–12 business days |
All orders include tracking information whenever available.
Store Information
Brand name: Seravia
Website: www.seravia.store
Contact email: seraviaoficial@hotmail.com
For any questions related to orders, products, shipping, returns or customer support, please contact us at: