Terms of Service
Last updated: May 29, 2026
Welcome to Seravia.
These Terms of Service govern your access to, browsing and use of our website, as well as the purchase of products offered through our online store.
By accessing our website, browsing it or placing an order, you agree to these Terms of Service, our Privacy Policy, our Shipping Policy and our Return & Refund Policy.
If you do not agree with these Terms, please do not use this website or place an order through it.
These Terms are intended for customers located in the United States, the United Kingdom and Australia, without limiting any mandatory consumer rights that may apply in your country or region.
1. Store Information
The store is operated under the brand name:
Brand name: Seravia
Contact email: seraviaoficial@hotmail.com
Website: [Insert final Seravia website URL]
For any questions related to orders, products, shipping, returns or customer support, you can contact us at:
2. Use of the Website
By using this website, you agree to use it in a lawful, appropriate and responsible manner.
You must not use this website to:
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Carry out illegal, fraudulent or misleading activities.
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Provide false, incomplete or unauthorised third-party information.
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Attempt to damage, alter, overload or interfere with the operation of the website.
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Copy, reproduce or use Seravia content without authorisation.
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Place fraudulent or unauthorised orders.
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Introduce viruses, malware or harmful code.
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Attempt unauthorised access to systems, accounts or data.
We reserve the right to limit, suspend or block access to the website if we detect misuse, fraudulent behaviour or any breach of these Terms.
3. Minimum Age
To place an order on our online store, you must be at least the age of majority in your country, state or territory of residence, or have permission from your parent, guardian or legal representative.
By placing an order, you confirm that you have the legal capacity to enter into a purchase contract.
4. Products
At Seravia, we aim to display our products as accurately as possible, including images, descriptions, features and relevant product details.
However, slight differences may exist between the product shown on screen and the product received, especially in colour, tone, perceived size or visual appearance due to device settings, screen calibration, lighting or photography.
We reserve the right to modify, update, replace or discontinue products at any time, without prior notice.
Product availability may vary depending on stock, supplier availability, logistics, demand or external circumstances.
5. Product Use
Our products are intended for personal body-care and wellness use, according to the instructions provided with the product or displayed on our website.
You agree to use the product responsibly and according to any instructions, precautions or warnings provided.
Seravia is not responsible for damage, discomfort or issues caused by improper use, misuse, excessive use, failure to follow instructions, unauthorised modifications or use that is not appropriate for the product.
Our products are not intended to diagnose, treat, cure or prevent any medical condition. If you have a medical condition, skin sensitivity, injury, pregnancy-related concern or any health-related doubt, you should consult a qualified healthcare professional before using the product.
6. Prices
Prices shown on the website will be displayed in the applicable currency and may include or exclude taxes depending on the settings and location applicable at checkout.
Seravia reserves the right to change prices, discounts, promotions and offers at any time.
The applicable price will be the price displayed at the time the order is confirmed, except in cases of obvious pricing error, technical error or circumstances beyond our reasonable control.
If a clear pricing error is detected after an order has been placed, we may contact you to inform you and offer the option to confirm the order at the correct price or cancel it with a full refund.
7. Promotions and Discounts
Seravia may offer discounts, promotional codes, special offers or limited-time promotions.
Promotions may be subject to specific conditions, such as limited duration, limited units, country restrictions, minimum order value or incompatibility with other discounts.
We reserve the right to modify, suspend or cancel promotions if we detect technical errors, misuse, fraudulent behaviour or circumstances that justify doing so.
8. Order Process
To place an order, you must follow the checkout process shown on the website, enter the requested information and confirm payment.
Before completing your order, it is your responsibility to check that all information entered is accurate, especially:
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Full name.
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Shipping address.
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Postal code or ZIP code.
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City, state, territory and country.
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Email address.
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Phone number.
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Selected product.
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Quantity.
Once the order has been placed, you will receive a confirmation email at the address provided during checkout.
The order confirmation does not necessarily mean that the order has already been shipped. Orders will be prepared and shipped according to the timeframes indicated in our Shipping Policy.
9. Payment
Payments are processed through the payment methods available in our online store at the time of purchase.
By placing an order, you confirm that you are authorised to use the selected payment method and that the payment information provided is accurate, complete and up to date.
Seravia does not directly store full payment card details. Payments are processed through secure payment platforms and payment providers integrated with the store.
If payment is not authorised, is rejected or appears suspicious, Seravia may cancel the order.
10. Shipping and Delivery
Orders will be shipped to the address provided by the customer during checkout.
Processing and delivery timeframes are explained in our Shipping Policy.
Delivery times shown on our website are estimates and may vary depending on the destination country, city, logistics availability, order volume, customs checks, public holidays, weather conditions, carrier delays or external circumstances.
For customers in the United States, if we are unable to ship within the advertised timeframe or, where no timeframe is stated, within a reasonable period, we may contact you with an updated estimate or offer an appropriate solution in accordance with applicable law.
Seravia is not responsible for delays caused by events outside our reasonable control, but we will do our best to help you review any issue related to your shipment.
Risk of loss or damage to the product generally passes to the customer once the order has been physically delivered to the customer or to a person authorised by the customer to receive it, unless otherwise required by applicable consumer law.
11. Incorrect or Incomplete Address
The customer is responsible for providing a complete, accurate and up-to-date shipping address.
If an order cannot be delivered due to an incorrect address, missing information, recipient absence, refusal of delivery or inability to contact the customer, the package may be delayed, held, returned or considered undeliverable.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes if the order has already been processed, prepared or shipped.
12. Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will try to help if the order has not yet been processed, prepared or shipped.
We cannot guarantee cancellation if the order is already in the logistics process, has been prepared or has been shipped.
If the order has already been shipped, you may request a return in accordance with our Return & Refund Policy.
For customers in the United Kingdom, statutory cancellation rights may apply to online purchases, unless an exception applies. More information is provided in our Return & Refund Policy.
13. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
To request a return, you must contact us first at:
Returns sent without prior authorisation or without receiving return instructions may not be accepted.
Unless the product is defective, damaged, incorrect or the issue is attributable to Seravia, the direct cost of return shipping may be the customer’s responsibility, as explained in our Return & Refund Policy and where permitted by applicable law.
14. Defective, Damaged or Incorrect Products
If you receive a defective, damaged or incorrect product, please contact us as soon as possible at:
To review the issue, we may ask you to provide:
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Order number.
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Email address used for the purchase.
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Photos or videos of the product received.
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Photos of the packaging, where relevant.
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A brief description of the issue.
Once the case has been reviewed, we will offer an appropriate solution depending on the situation and in accordance with applicable consumer law.
15. Consumer Guarantees and Legal Rights
Products sold by Seravia are subject to any mandatory consumer rights and legal guarantees that may apply in the customer’s country, state or territory.
These rights may cover products that are defective, not as described, unsafe, not fit for purpose or otherwise fail to meet applicable consumer guarantees.
Nothing in these Terms excludes, restricts or modifies any mandatory rights that cannot legally be excluded.
This is especially relevant for customers in Australia, where products may come with guarantees that cannot be excluded under the Australian Consumer Law.
Consumer guarantees do not generally cover damage caused by misuse, improper handling, unauthorised modification, normal wear and tear, failure to follow instructions or any damage not caused by an original defect.
16. Customs, Duties, Taxes and Additional Charges
In certain countries or regions, orders may be subject to taxes, duties, import charges, customs fees or import procedures.
These costs, if applicable, are the responsibility of the customer unless expressly stated otherwise at checkout.
Seravia is not responsible for delays caused by customs checks or import procedures in the destination country.
We recommend reviewing any potential import charges in your country before placing an order.
17. Intellectual Property
All content displayed on the website, including text, images, photographs, videos, designs, logos, graphics, icons, trade names, layout, branding elements and visual structure, belongs to Seravia or is used with the appropriate authorisation or licence.
You may not copy, reproduce, distribute, modify, sell, exploit or use any website content without prior written authorisation from Seravia.
Unauthorised use of our content may result in appropriate legal action.
18. Reviews, Comments and User Content
If you submit reviews, comments, ratings, images or other content related to our products or services, you confirm that such content is truthful, lawful and does not infringe the rights of any third party.
By submitting content, you grant Seravia permission to use, display, reproduce or share that content for informational, commercial or promotional purposes, where permitted by law.
We reserve the right not to publish, or to edit or remove, comments or content that we consider offensive, false, abusive, defamatory, discriminatory, fraudulent, misleading or unlawful.
19. Third-Party Links
Our website may include links to third-party websites, platforms, tools or services.
Seravia does not control and is not responsible for the content, policies, operation, security or practices of third-party websites or services.
Accessing third-party links is the user’s responsibility. You should review the terms and policies of any external website before using it or providing personal information.
20. Third-Party Tools and Services
Our store may operate through third-party tools, apps, payment gateways, logistics services, technology platforms or integrations, including Shopify.
These tools help us operate the store, process payments, manage orders, improve the shopping experience and provide additional services.
Seravia is not responsible for interruptions, errors or technical issues caused exclusively by third-party services outside our reasonable control, without limiting any consumer rights that may apply.
21. Relationship with Shopify
Our online store is powered by Shopify, which allows us to offer products and services through our website.
However, any purchase made through our store is made directly with Seravia.
Shopify is not the seller of the products offered on our store and is not directly responsible for the commercial relationship between Seravia and the customer, without prejudice to the technology services Shopify provides to operate the store.
22. Privacy and Personal Information
The processing of personal information is governed by our Privacy Policy.
By using our website or placing an order, you acknowledge that your personal information may be processed according to our Privacy Policy and applicable privacy laws.
The information provided may be used to manage orders, payments, shipping, customer support, communications related to the purchase and, where accepted or permitted, marketing communications.
23. Errors, Inaccuracies and Omissions
Occasionally, information on the website may contain typographical errors, inaccuracies or omissions related to products, prices, promotions, availability, images, shipping times or other content.
We reserve the right to correct errors, update information, modify content or cancel orders if we detect an obvious error or incorrect information.
If the error affects an order that has already been placed, we will contact you to inform you and seek an appropriate solution.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Seravia will not be liable for damages or losses arising from:
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Misuse of the website.
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Incorrect use of the product.
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Incidents caused by third parties outside Seravia’s reasonable control.
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Delays caused by external shipping or customs circumstances.
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Technical failures, interruptions or errors outside our reasonable control.
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Incorrect information provided by the customer.
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Unauthorised access resulting from the customer’s failure to protect their account, device or email.
Nothing in these Terms limits any mandatory consumer rights or legal remedies that cannot be excluded under applicable law.
25. Prohibited Uses
You may not use this website or its content for:
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Illegal, fraudulent or misleading activities.
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Infringing intellectual property rights.
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Spreading viruses, malware or harmful code.
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Attacks, scraping, abusive automation or unauthorised access attempts.
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Collecting personal information from other users.
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Impersonating another person or entity.
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Publishing offensive, false, defamatory, abusive or unlawful content.
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Interfering with the proper operation of the website.
Seravia may block or restrict access to any user who breaches these conditions.
26. Changes to the Service
Seravia reserves the right to modify, suspend or discontinue any part of the website, products, services, features or content, temporarily or permanently, where necessary for technical, commercial, legal or security reasons.
We will try to ensure that any relevant changes affect confirmed orders as little as possible.
27. Changes to These Terms of Service
Seravia may update or modify these Terms of Service from time to time.
The current version will always be the one published on this page, with the latest update date shown at the top.
Your continued use of the website after changes are published means that you accept the updated Terms.
We recommend reviewing this page periodically.
28. Governing Law
These Terms will be governed by the laws applicable to the business operating Seravia, without prejudice to any mandatory consumer rights that may apply in the customer’s country, state or territory of residence.
If a dispute arises, the parties will first try to resolve it through customer support in good faith.
Nothing in this section limits any legal rights that consumers may have under applicable consumer protection laws in the United States, the United Kingdom or Australia.
29. Customer Support and Complaints
For any question, issue or complaint related to our products or services, you can contact us at:
Email: seraviaoficial@hotmail.com
We aim to respond within 24 to 48 business hours.
Complaints will be reviewed as soon as reasonably possible and handled in accordance with applicable consumer laws.
30. Contact
If you have any questions about these Terms of Service, please contact us at: