Shipping Policy
Last updated: May 29, 2026
At Seravia, we want your shopping experience to be clear, comfortable and secure from the very beginning. This Shipping Policy explains how we process orders, estimated delivery times, tracking information and what to do if there is an issue with your shipment.
This policy applies to orders shipped to the United States, the United Kingdom and Australia.
1. Shipping Areas
We currently ship to the following destinations:
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United States
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United Kingdom
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Australia
Before completing your order, you will be able to confirm whether shipping is available for the address entered at checkout.
Delivery times may vary depending on the destination country, city, logistics availability, order volume, local holidays, customs checks and circumstances outside our control.
2. Free Shipping
We currently offer free tracked shipping on all orders placed through the Seravia online store.
No additional shipping costs will be added at checkout unless clearly stated before you confirm your order.
3. Estimated Delivery Time
Our estimated delivery times are:
| Shipping Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| United Kingdom | 3–8 business days |
| Australia | 7–12 business days |
These timeframes are estimates and are calculated from the date your order is placed.
In many cases, orders may arrive earlier than the estimated delivery window. However, occasional delays may occur due to high demand, carrier delays, customs checks, local holidays, weather conditions or other circumstances outside our control.
4. Order Processing
Once your payment has been confirmed, your order will begin processing.
Order processing is usually completed within 1–3 business days and is normally included within the estimated delivery window shown above.
Orders are generally not processed on weekends or public holidays.
During periods of high demand, special promotions or unexpected logistics delays, processing may take slightly longer.
5. Order Tracking
All orders include tracking information.
Once your order has been shipped, you will receive tracking details by email using the email address provided at checkout.
You can use your tracking number to check the status of your package and follow the available delivery updates.
Please note that tracking information may take a few days to update correctly after your order has been processed and shipped.
6. Shipping Address
The customer is responsible for entering a complete, accurate and up-to-date shipping address at checkout.
Before confirming your order, please check that the following details are correct:
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Full name.
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Shipping address.
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City.
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State, region or territory.
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ZIP code or postal code.
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Country.
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Phone number.
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Email address.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes if the order has already been processed, prepared or shipped.
7. Incorrect or Incomplete Address
If an order cannot be delivered because the address is incorrect, incomplete, outdated, refused by the recipient or missing required delivery information, the package may be delayed, returned, held by the carrier or considered undeliverable.
In this case, please contact us so we can review the situation and help you find the best possible solution.
Seravia is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
8. Customs, Duties and Import Charges
Depending on the destination country, your order may be subject to customs checks, import duties, taxes or additional charges.
Any applicable customs duties, import taxes or local charges are the responsibility of the customer unless clearly stated otherwise at checkout.
Seravia is not responsible for delays caused by customs procedures or import checks in the destination country.
9. Delivery Delays
Although we work to ensure orders arrive within the estimated delivery timeframe, occasional delays may happen for reasons outside our control.
These may include:
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High order volume.
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Carrier delays.
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Customs checks.
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Local public holidays.
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Weather conditions.
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Incorrect or incomplete shipping details.
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Logistics disruptions.
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International transport delays.
If your order is taking longer than expected, please contact us at:
Please include your order number and the email address used for the purchase so we can review your shipment more quickly.
10. Order Marked as Delivered but Not Received
If your tracking information shows that your order has been delivered but you have not received it, please check the following first:
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The shipping address entered at checkout.
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Whether another person at your home received the package.
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Mailbox, reception, front desk, porch, building entrance or usual delivery areas.
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Any delivery notice or message from the carrier.
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Neighbours or nearby delivery locations, where appropriate.
If you still cannot locate your package after checking these points, please contact us at:
We will review your case and do our best to help.
11. Lost or Undelivered Orders
If your order appears to be lost, undelivered or significantly delayed, please contact us so we can investigate the issue.
Depending on the situation, we may offer an appropriate solution, such as additional tracking support, reshipment or refund, in accordance with applicable consumer law.
12. Changes to Shipping Availability
Seravia may update, limit or modify available shipping destinations at any time due to logistics, supplier availability, carrier restrictions or operational reasons.
If a shipping restriction affects an order you have already placed, we will contact you and offer an appropriate solution.
13. Contact
For any questions related to shipping, tracking or delivery issues, you can contact us at:
We aim to respond within 24 to 48 business hours.